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Swisscows has an unambiguous company policy: strict observance of data protection and uncompromising protection of user privacy.
What do these guidelines cover?
This data protection declaration ("data protection") sets out the data protection declaration of Swisscows AG (hereinafter referred to as "Swisscows") and applies to users ("user" or "you") of the VPN software, currently known as "Swisscows VPN" ("Swisscows VPN").
This declaration applies to all services that we offer across our entire website and also applies to the website and your use of Swisscows VPN ("services"). This policy does not apply to third party websites, products or services, even if their website is linked to our website. Please always check a third party's privacy practices before deciding whether to submit information. By using our website or services, you accept the practices described in this policy. If you do not agree to this policy, please do not visit or use our website or our services. Your continued use of our website or services means that you accept this policy.
What data do we collect?
IP address is NOT saved.
We do not collect personal information from our visitors.
When using Swisscows, your IP address is not recorded, nor do we record which browser you are using (Internet Explorer, Safari, Firefox, Chrome, etc.). It is not recorded which operating system you are using (Windows, Mac, Linux etc.), and your search queries are not recorded. The only information we store is the sum of the search queries entered daily on our website (a measure of the total traffic on our site), a breakdown of this traffic by language and pure overall statistics.
Our strict policy of not collecting any data protects your privacy. Your IP address and information about the browser and operating system could be used together with other data to clearly identify your computer, your place of residence and you. It is also important not to save any search terms, as these can also contain personal data. (Just think of someone who enters their own name and / or insurance number in the search box.)
In order to protect your privacy, Swisscows completely does without statistics and analyzes of our visitors. Since we do not collect any data from our visitors, we cannot determine your place of residence either. Swisscows does not use geo targeting.
Cookies are small data packets that are stored on your computer's hard drive when you visit websites.
Data collection regarding your user account ("personal data")
When registering through our website, you will be asked to provide the email address and payment information that you voluntarily provide to us when ordering or subscribing to our services, as well as by filling out any contact form on the website. This information is collected to properly manage your account and / or subscription, to provide you with our customer service and, if you choose, to send you our newsletter and occasional promotional offers. The above personal information is never associated with any type of activity performed by the user within the Swisscows VPN that is NOT recorded, logged or stored at all.
How do we collect personal data?
Our website contains registration forms (e.g. during the payment process or during customer support and verification) that ask users to provide certain information, such as their email address, at their own discretion, as described in detail above. We use this information to create an account, provide customer support, send you news and updates, and promotional materials about our products or from our partners, if you requested. Under no circumstances will this information be passed on to third parties.
Users can unsubscribe from unwanted emails using the correspondingly marked option in the email or by contacting us directly via support at swisscows.com.
Furthermore, no cookies or other analysis tools are used in the service Swisscows VPN. You remain anonymous in all of our services.
Our order service
To use our services, you should order one of the services or options. On our price list, after clicking on Order, you will be asked to register to set up a secure account by inserting your email and password. You will then be asked to choose your payment method between credit card and PayPal. The specific information varies depending on the payment method chosen.
Please note that Swisscows itself does not process orders or payments. We work exclusively with payment service providers such as Micropayment and Paypal. You can find information on the data protection declarations of the payment service providers at https://www.micropayment.ch and https://www.paypal.com.
As soon as you have selected your preferred payment method and click on "Continue payment" (or a similar wording), you will be redirected to our third-party payment gateway domain. Although this page may have the look and feel of the website, please make sure you are aware that you are now on our payment provider's website to complete your transaction. Name, address, card number, expiry date and email address are collected by the responsible payment service provider to process your request. We will be given your name and email address so that we can make Swisscows VPN available to you as a subscription.
We do not have access to the credit card information you provide to the payment provider. We do not combine your personal data with online activities that a user carries out within a Swisscows VPN, such as: browser history, landing page, data content, IP addresses or DNS queries. Payment processors' privacy policies regulate the collection and use of information collected during the ordering process.
If you use Swisscows VPN, we know absolutely nothing about the transmitted data such as the browsing history, the destination of the data traffic, the content of the data or preferences when searching. All of these things are NOT monitored, recorded, logged or stored by us.
In addition, when using Swisscows VPN: We do NOT collect logs about the connections. That means: We have NO logs about your IP address, the time stamp of the connection or the duration of the session. We do NOT have access to the payment information you have provided to us and we do NOT link your payment or other information to any online activity within the VPN of Swisscows VPN.
Your rights and control:
Your main data protection rights in relation to your personal data that you leave or send to us are:
- (a) the right of access and information provided to you through your account;
- (b) the right to repair;
- (c) the right to delete your account;
- (d) the right to restrict processing;
- (e) the right to object to processing;
- (f) the right to data portability and
- (g) the right to withdraw consent.
We offer you the opportunity to make certain decisions and controls in connection with our treatment of your personal data that you transfer to us. Depending on your relationship with us, these choices and controls may include access to the personal information we collect about you; correction, update or deletion of any information we have associated with you. If you would like to exclude yourself from the data collection or cannot exercise your rights via your account, please contact us at: support at swisscows.com. If you make such a request, please note that we may need certain information from you to verify your identity and localize your data, and that the process of searching and deleting the data may take a reasonable amount of time and effort. Data protection and the associated laws in your legal system may grant you other or additional rights in connection with the data that we receive from you, which may also be applicable.
Service performance data and summarized connection statistics from Swisscows VPN
Through our consistent no-logs policy, we ensure that we do NOT track the data traffic carried out in the Swisscows VPN tunnel, e.g. browsing history, traffic destination, search settings, data content, IP addresses or DNS queries. Therefore:
- We NEVER know which user has ever accessed a particular website or service.
- We DO NOT know which user was connected to our Swisscows VPN service at a particular time or which Swisscows VPN server IP they were using.
- We DO NOT know the set of the original IP addresses of a user's computer.
Swisscows is 100% committed to the no-logs policy and we do not save them. Logs can easily link actions to you, and therefore Swisscows cannot publish such logs at any time since we do not collect logs.
You assure and guarantee that you are at least 13 years old and legally authorized to use our service. If you are under the age of 18, please read the agreement with your parents or guardians. We do not use the service to knowingly solicit or market data from children under the age of thirteen (13). We request that such persons do not provide personal data via our services. If you are aware of this or if you have reason to believe that a child under the age of 13 has passed on information to us, please contact us at: support at swisscows.com.
Update of the data protection declaration
If we make significant changes to this data protection declaration, we will inform you via the account or the website and will endeavor to notify you by email or by means of a notice on our website before the change takes effect.
These services are owned and operated by Swisscows AG.
You can contact us:
- by post using the postal address given above,
- via our website contact form https://swisscows.com/uk/contact,
- via email to support at swisscows.com.
Data protection officer
If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly:
info at swisscows.com
Last update: May 22, 2020